未知题型
对银行业消费者重大投诉处理的相关要点不包括()。
- A.投诉处理工作人员应当具备相应的工作能力，公平、友善对待消费者
B.明确处理投诉的权限划分，构建快速处理通道
C.对银监会转办的投诉事项，应当严格按照转办要求处理，并及时向其报告处理结果
D.银行接到大规模投诉，应当及时向中国银监会或其派出机构报告
【参考答案】
B
重大投诉处理的相关要点有：①投诉处理工作人员应当充分了解法律、行政法规、规章和中国银监会有关监管规定，熟悉金......
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未知题型
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未知题型
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A.
Trombone’s
B.
Employees
C.
Employees
D.
The
E.
The
F.
Required:
(a)
G.
Note:
